{"xsrfToken":"436b69ecf0d82bbf76877a8b84f1f1343bf374c7_lout","branding":{"id":"6","key":"sup","name":"Fivecast Support Portal","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/3","theme":{"headerBGColor":"#fefefe","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Fivecast Support Portal","sharedPortalName":"Fivecast Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Fivecast Support Portal","sharedPortalName":"Fivecast Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#032b51","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7410414c-a53a-41d4-b274-e347dd2df8e9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOTA0ODFlZC1mNDFkLTQxZDMtOWJiNy0wZDNmYmMwZTdiZjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc0MTA0MTRjLWE1M2EtNDFkNC1iMjc0LWUzNDdkZDJkZjhlOSI6WyJyZWFkIl19LCJleHAiOjE2OTUyOTgyOTIsIm5iZiI6MTY5NTI5NzY5Mn0.QG5uISRKOLAim0Y374c39P96aRJBcE8gP0uvaO5pNvw&client=190481ed-f41d-41d3-9bb7-0d3fbc0e7bf0&height=300&mode=fit","bannerMediaApiFileId":"7410414c-a53a-41d4-b274-e347dd2df8e9","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"6","key":"sup","projectId":12250,"serviceDeskId":6,"name":"Fivecast Support Portal","description":"<p>If you are looking for Fivecast ONYX, MATRIX or LUNEX support, you have come to the right place.</p>\n<p>PLEASE NOTE: if you require a password reset, contact your local administrator.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":true,"reqTypes":[{"id":"53","name":"Incident / Defect","descriptionHtml":"","callToAction":"Incident / Defect","introHtml":"","icon":12232,"iconUrl":"https://fivecast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[20],"key":""},{"id":"55","name":"Service / Tradecraft Request","descriptionHtml":"","callToAction":"Service / Tradecraft Request","introHtml":"","icon":12232,"iconUrl":"https://fivecast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[21],"key":""},{"id":"110","name":"Suggestions & Feedback","descriptionHtml":"<p>Please include as much detail of the desired suggestion, change or feature as possible, including any attachments or screenshots that may be beneficial in helping us review your request.</p>\n<p>If you have multiple ideas to raise, please create a separate ticket for each idea. This will enable us to fully track each request and provide feedback as required.</p>","callToAction":"Suggestions & Feedback","introHtml":"","icon":14002,"iconUrl":"https://fivecast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14002","groups":[22],"key":""},{"id":"54","name":"Change / Feature Request","descriptionHtml":"","callToAction":"Change / Feature Request","introHtml":"","icon":12232,"iconUrl":"https://fivecast.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[],"key":""}],"reqGroups":[{"id":20,"name":"Is something not working as expected? Encountered an error? Report it."},{"id":21,"name":"Need product assistance from either our Technical Support or Tradecraft teams? Click here."},{"id":22,"name":"Got a suggestion, feedback or an idea for new feature? Drop it here."}],"orderMapping":{"20":[53],"21":[55],"22":[110]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"573dca45-44c2-39c2-b0e3-cb3c373996cb","appLinkName":"System Confluence","appLinkUrl":"https://fivecast.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Support","spaceUrl":"https://fivecast.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":6,"kbLinkDomainURLs":["https://fivecast.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Fivecast Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://fivecast.atlassian.net/wiki","kbLinkDomainURLs":["https://fivecast.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/6?xdm_e=https%3A%2F%2Ffivecast.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI0YTE5ZGUwZjcyYjc0MmNlMTY1MzYyYzNmZjU1NzM5MjQ5ZjkwMDdhMmUyMzVkZmQ2Mjc1YjU4NWNkYWZjNGNjIiwiaXNzIjoiN2Y4Y2IzZDYtMWI0Zi0zOGIwLWI4MDYtNjM5YTZkNmMzMWVmIiwiY29udGV4dCI6e30sImV4cCI6MTY5NTI5ODU5MiwiaWF0IjoxNjk1Mjk3NjkyfQ.EexZ_gkyEsJwZu8py_Spd31HIi1m0iVWGcY_QyL6ukQ\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjdmOGNiM2Q2LTFiNGYtMzhiMC1iODA2LTYzOWE2ZDZjMzFlZiIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNVUCIsImlkIjoiMTIyNTAifX19LCJleHAiOjE2OTUyOTg1OTIsImlhdCI6MTY5NTI5NzY5Mn0.juMlaC2VFfwRiA82irLPrTW-G3rO0ONkzxZfHtLJFA8\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUP\\\",\\\"id\\\":\\\"12250\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUP\\\",\\\"project.id\\\":\\\"12250\\\",\\\"servicedesk.serviceDeskId\\\":\\\"6\\\"}\",\n \"timeZone\":\"Australia/Adelaide\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://fivecast.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=fivecast","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"436b69ecf0d82bbf76877a8b84f1f1343bf374c7_lout","baseUrl":"https://fivecast.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://fivecast.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"190481ed-f41d-41d3-9bb7-0d3fbc0e7bf0","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}